Frequently Asked Questions

ShipLive is an advanced logistics intelligence and aggregation platform powered by Aipex Worldwide (OPC) Pvt Ltd. We provide a unified dashboard that connects your business to an elite network of courier partners for streamlined shipping, real-time tracking, and profit protection.

Our platform serves as your logistics command center. You can sync orders from your store, compare courier rates, generate labels, schedule pickups, and manage your entire supply chain through a single, tech-enabled interface.

No. ShipLive is a Logistics Aggregator. We leverage the deep physical infrastructure of our parent company, Aipex, and combine it with partnerships with leading domestic and international carriers to give you the most flexible shipping options in the market.

We integrate with the industry’s most reliable domestic and international carriers. Partners are selected based on their regional performance, speed, and handling quality to ensure your brand’s reputation remains intact. Courier partners are :- BlueDart, DTDC, DB Schenkar, Delhivery, Aipex, ShadowFax, UrbanBolt, Gati, DHL, Aramex, FedEx, Spice Jet, Movin, Critacalog, etc,.

ShipLive is purpose-built for the modern economy, supporting D2C brands, eCommerce sellers, SMEs, wholesalers, exporters, manufacturers, and large-scale enterprises.

Absolutely. We empower startups by offering "Enterprise-Grade" logistics tools—like our Weight Dispute Solution and T+2 Remittance (Subject to approval)—without the high overhead costs typical of legacy logistics.

Yes. Through the Aipex network, we provide 27,000+ pin-code coverage across the length and breadth of India.

Yes. ShipLive provides a global gateway with specialized support for customs clearance, international tracking, and cross-border documentation.

Yes. ShipLive is built for seamless connectivity with your digital storefront, allowing for automated order synchronization and status updates.

Yes. We offer robust APIs for businesses that require custom workflows for shipment booking, rate calculation, and automated courier allocation.

Yes. We support one-click integrations for major platforms like Shopify and WooCommerce, as well as flexible modules for custom-built ERPs and websites.

Registration is simple: Create your account, complete the KYC process, add your pickup locations, and you can begin generating shipments immediately.

Yes. To ensure financial security for our COD Remittance and to comply with Indian regulatory standards, KYC is mandatory for all merchants.

Yes. You can manage multiple pickup addresses and schedule pickups directly from your ShipLive dashboard with a single click.

Yes. Our platform provides real-time rate comparisons, allowing you to choose a partner based on cost, estimated delivery date, or service reliability.

This is our data-driven engine that automatically recommends the best courier for each specific order, ensuring your package takes the most efficient path to your customer.

Yes. We provide extensive COD support across our domestic network to help you capture the widest possible market in India.

COD remittance is the process of transferring the cash collected from your customers by the courier back into your verified bank account.

At ShipLive, we prioritize your cash flow. We offer an accelerated T+2 Remittance cycle (Subject to approval), ensuring your money is back in your hands within 48 hours of successful delivery.

Yes. Whether you use three different couriers or ten, every single shipment is tracked in one centralized ShipLive view.

Yes. We pull real-time data from the field so you and your customers always know exactly where a package is.

Yes. ShipLive automates communication via SMS, Email, and WhatsApp (charges apply) to keep your customers informed and reduce "Where is my order?" queries.

Non-Delivery Report (NDR) management is our proactive process for handling failed delivery attempts. Unlike others, our Human Support team intervenes to ensure re-attempts are successful.

RTO (Return to Origin) is when a package cannot be delivered and is sent back to you. This is often the biggest cost for D2C brands.

Yes. Through smart address validation, automated customer alerts, and manual NDR follow-ups by our experts, we actively work to keep your RTO rates as low as possible.

Yes. Our platform manages the entire lifecycle of a return, from reverse pickup at the customer’s doorstep back to your warehouse.

Yes. Shipment of such goods is subject to strict regulatory approvals and Aipex safety protocols. Please contact your account manager or send an email over client@aipexwoldwide.com for documentation and packaging requirements.

Items such as narcotics, explosives, flammable materials, and wildlife products are strictly prohibited. Refer to our Prohibited Item page for the complete list.

Volumetric weight accounts for the space a package occupies. If a box is light but large, couriers charge based on dimensions (Length x Width x Height / Divisor) rather than actual weight.

Yes. All necessary documentation, including shipping labels, and manifests, is generated automatically for download.

Yes. High-volume sellers can use our bulk-upload tools or API to process thousands of orders simultaneously.

Yes. By setting up "Shipping Rules," you can automate courier selection and label generation based on order value, weight, or destination.

Yes. Through Aipex Worldwide, we offer comprehensive warehousing and fulfillment solutions, including inventory management and professional "pick and pack" services.

Fulfillment is the complete end-to-end process: we store your inventory, pack your orders as they come in, and dispatch them immediately for faster delivery.

Yes. Our dashboard includes a real-time serviceability tool for both domestic and international postcodes.

Yes. Depending on the city and courier availability, we offer express and priority shipping options for time-sensitive orders.

Yes. Being backed by Aipex means we can handle more than just small parcels. We provide solutions for PTL (Part Truck Load) and FTL (Full Truck Load) commercial cargo.

ShipLive provides a transparent claims process. Because we are an Aipex brand, our claims are handled by humans who understand the value of your inventory, not just automated bots.

Yes. We offer shipping insurance options to give you peace of mind for high-value goods.

Yes. You get access to detailed reports on shipping, RTO, and COD reconciliation to help you make better business decisions.

Yes. Our platform supports multi-location pickups, allowing you to ship from different warehouses or stores through one account.

Yes. We pride ourselves on our Zero-Bot Guarantee. You will always have access to human support experts to resolve disputes or tracking issues.

Yes. You can set your own hierarchy—for example, always prioritizing the cheapest carrier for one region and the fastest for another.

ShipLive is the only platform that combines the agility of a startup aggregator with the industrial strength of Aipex Worldwide (OPC) Pvt Ltd. We don’t just ship your orders; we provide the T+2 cash flow and Weight Dispute Protection you need to stay profitable.